How MyFlighty caught 97% of airline schedule changes before departure

Automated post-booking flight monitoring and schedule-change alerts helped MyFlighty catch far more airline changes before departure, cut manual monitoring and support load, and respond to disruptions in minutes instead of hours.

The challenge

Monitoring airline schedule changes after booking relied on constant manual effort — staff watching queues and bookings by hand. Even then, updates slipped through, so some changes were caught late and travellers risked missed or disrupted flights. As volume grew, manual monitoring did not scale, and disruptions consumed a large share of the support team's time.

The solution

MyFlighty adopted automated post-booking flight monitoring and schedule-change alerting. The system continuously watches airline schedule changes against live bookings, detects changes the moment they post, and triggers proactive, automated notifications so the team — and travellers — are told in time to act. It is built on the platform's PNR automation (transfer, import, void, refund, reissue) and Inno Message omnichannel notifications across channels such as email, SMS and WhatsApp.

Read more about how this works in our overview of post-booking flight schedule change alerts.

The results

After moving to automated monitoring and alerts, MyFlighty caught the large majority of schedule changes before departure — detection before departure rose from 62% to 97% — and processed changes same-day far more often (54% to 96%). Manual flight monitoring fell by 82%, freeing the team for higher-value customer work, while support load dropped by roughly 28 hours a week. Most striking for travellers, response time to critical flight changes fell from about four hours to twelve minutes, and the time to resolve a booking disruption dropped by 68%.