Unified inbox
One queue across every channel. Assign to agents, route by skill or workload, escalate, snooze. Customer history travels with the conversation.
Product · Omnichannel Communication Platform
Inno Message. Omnichannel customer messaging.
A unified customer-communication platform that pulls WhatsApp, Facebook Messenger, Instagram, Telegram, Viber, WeChat, LINE, Apple Business Chat, SMS, and email into a single agent inbox. API-first by design — connects to CRM systems, booking engines, ERP platforms, marketing automation, and support tools, with chatbot workflows, multi-agent routing, real-time webhooks, and full conversation analytics.
All channels
Every place your customers message you — in one inbox.
Inno Message pulls the ten most-used messaging channels into a single agent workspace. Same conversation, same context, same customer — regardless of which app they reached out through.
WA
WhatsApp
Business API
FB
Messenger
Facebook
IG
Instagram
DM & Stories
TG
Telegram
Bot & channel
VB
Viber
Business messages
AB
Apple Business
Business Chat
WC
WeChat
Official accounts
LN
LINE
Official accounts
SM
SMS
All carriers
EM
Email
IMAP & SMTP
What it does
Beyond a shared inbox.
Inno Message is API-first by design. The inbox is the surface; the integrations, automations, and workflows beneath it are where the platform earns its keep.
Multi-agent & collaboration
Multiple agents on the same conversation. Internal notes, @mentions, handoffs, shift coverage. The team behind the brand, working as one.
API-first integrations
Hook Inno Message into your CRM, booking engine, ERP, marketing automation, or support stack. Webhooks fire on every event; everything is automatable.
Chatbots & automation
Build flows that triage incoming messages, answer common questions, qualify leads, and escalate to a human when the conversation needs one.
Marketing & campaigns
Send templated campaigns over WhatsApp Business, SMS, or email. Respect opt-ins, track delivery, and capture replies in the same agent inbox.
Analytics & reporting
Volume, response times, resolution rates, agent productivity, channel mix. Conversation history per customer. Operations dashboards for the whole team.
Ideal for
Built first for travel, useful anywhere customer conversations matter.
Inno Message was originally built to serve travel agencies and airlines drowning in WhatsApp inquiries. The same workflow turns out to fit any business handling high-volume customer interactions.
Travel & hospitality
Travel agencies, airlines, hotels, tour operators. Pre-booking enquiries, in-trip support, post-trip follow-up — all in one place.
E-commerce
Order updates, returns, support tickets, marketing replies. Catch every customer message regardless of which channel they prefer.
Customer support centres
BPO teams and in-house support. Multi-agent assignment, SLAs, internal notes, full conversation history per customer.
Marketing agencies
Run multi-brand campaigns through WhatsApp, SMS, and email. Track delivery and replies. Pass qualified leads to the right team.
Enterprises
High-volume customer interactions across regions and languages. Centralised governance, role-based access, audit trail.
Any business with WhatsApp inquiries
If your team is already drowning in WhatsApp messages on a personal phone — Inno Message is the upgrade path that doesn't make your customers learn a new channel.
At a glance
What Inno Message brings.
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Unified inbox across 10+ messaging channels
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WhatsApp Business API, Facebook, Instagram, SMS, email and more
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API-first — integrates with CRM, ERP, booking engines, marketing tools
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Chatbots, team collaboration, real-time webhooks & analytics
Built for: Travel agencies · Airlines & hospitality · E-commerce platforms · Customer support centres · Marketing agencies · High-volume customer-interaction businesses
Full details
Sign in, pricing & channel setup live at innomessage.com.
The Inno Message console, channel-connection flow, pricing, and onboarding documentation live on the dedicated product site. Visit innomessage.com to spin up a workspace.
Visit innomessage.com
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