Unified inbox
One queue across every channel. Assign to agents, route by skill or workload, escalate, snooze. Customer history travels with the conversation.
Product · Omnichannel Communication Platform
Inno Message. Omnichannel customer messaging.
A unified customer-communication platform that pulls WhatsApp, Facebook Messenger, Instagram, Telegram, Viber, WeChat, LINE, Apple Business Chat, SMS, and email into a single agent inbox. API-first by design — connects to CRM systems, booking engines, ERP platforms, marketing automation, and support tools, with chatbot workflows, multi-agent routing, real-time webhooks, and full conversation analytics.
All channels
Every place your customers message you — in one inbox.
Inno Message pulls the ten most-used messaging channels into a single agent workspace. Same conversation, same context, same customer — regardless of which app they reached out through.
WhatsApp
Business API
Messenger
Facebook
Instagram
DM & Stories
Telegram
Bot & channel
Viber
Business messages
Apple Business
Business Chat
WeChat
Official accounts
LINE
Official accounts
SMS
All carriers
Email
IMAP & SMTP
What it does
Beyond a shared inbox.
Inno Message is API-first by design. The inbox is the surface; the integrations, automations, and workflows beneath it are where the platform earns its keep.
Multi-agent & collaboration
Multiple agents on the same conversation. Internal notes, @mentions, handoffs, shift coverage. The team behind the brand, working as one.
API-first integrations
Hook Inno Message into your CRM, booking engine, ERP, marketing automation, or support stack. Webhooks fire on every event; everything is automatable.
Chatbots & automation
Build flows that triage incoming messages, answer common questions, qualify leads, and escalate to a human when the conversation needs one.
Marketing & campaigns
Send templated campaigns over WhatsApp Business, SMS, or email. Respect opt-ins, track delivery, and capture replies in the same agent inbox.
Analytics & reporting
Volume, response times, resolution rates, agent productivity, channel mix. Conversation history per customer. Operations dashboards for the whole team.
Ideal for
Built first for travel, useful anywhere customer conversations matter.
Inno Message was originally built to serve travel agencies and airlines drowning in WhatsApp inquiries. The same workflow turns out to fit any business handling high-volume customer interactions. And because Innovate Solution is a Meta Verified Tech Provider, the WhatsApp, Messenger and Instagram integrations behind it are built to Meta's platform requirements and developer policies.
Travel & hospitality
Travel agencies, airlines, hotels, tour operators. Pre-booking enquiries, in-trip support, post-trip follow-up — all in one place.
E-commerce
Order updates, returns, support tickets, marketing replies. Catch every customer message regardless of which channel they prefer.
Customer support centres
BPO teams and in-house support. Multi-agent assignment, SLAs, internal notes, full conversation history per customer.
Marketing agencies
Run multi-brand campaigns through WhatsApp, SMS, and email. Track delivery and replies. Pass qualified leads to the right team.
Enterprises
High-volume customer interactions across regions and languages. Centralised governance, role-based access, audit trail.
Any business with WhatsApp inquiries
If your team is already drowning in WhatsApp messages on a personal phone — Inno Message is the upgrade path that doesn't make your customers learn a new channel.
At a glance
What Inno Message brings.
-
Unified inbox across 10+ messaging channels
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WhatsApp Business API, Facebook, Instagram, SMS, email and more
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API-first — integrates with CRM, ERP, booking engines, marketing tools
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Chatbots, team collaboration, real-time webhooks & analytics
Built for: Travel agencies · Airlines & hospitality · E-commerce platforms · Customer support centres · Marketing agencies · High-volume customer-interaction businesses
In brief
What is Inno Message?
Inno Message is Innovate Solution's omnichannel customer-communication platform. It unifies WhatsApp, Facebook Messenger, Instagram, Telegram, Viber, WeChat, LINE, Apple Business Chat, SMS, and email into a single agent inbox, with API-first integrations for CRM, ERP, booking engines, and marketing tools, plus chatbots, multi-agent routing, and conversation analytics.
- Category
- Omnichannel communication platform
- Channels
- WhatsApp, Messenger, Instagram, Telegram, Viber, WeChat, LINE, Apple Business Chat, SMS, email
- Integrations
- API-first — CRM, ERP, booking engines, marketing automation
- Features
- Chatbots, multi-agent routing, real-time webhooks, analytics
- Best for
- Travel agencies, airlines & hospitality, e-commerce, support centres, high-volume teams
- Pricing
- Custom quote — talk to sales
- Product site
- innomessage.com
FAQ
Inno Message — frequently asked questions
What is Inno Message?
Inno Message is an omnichannel customer-communication platform that pulls WhatsApp, Facebook Messenger, Instagram, Telegram, Viber, WeChat, LINE, Apple Business Chat, SMS, and email into one agent inbox — with shared customer history, internal notes, and routing rules.
Which channels does it support?
WhatsApp Business API, Facebook Messenger, Instagram DM, Telegram, Viber, WeChat, LINE, Apple Business Chat, SMS (global), and email — all in a single inbox so agents do not switch between apps.
Can it connect to my CRM and booking systems?
Yes. Inno Message is API-first and integrates with CRM systems, booking engines, ERP platforms, marketing automation, and support tools, with real-time webhooks so conversations stay in sync with the rest of your stack.
Does it support chatbots and multiple agents?
Yes. It includes chatbot workflows, multi-agent routing, team collaboration, and full conversation analytics — so you can automate routine replies and route the rest to the right person.
Who is Inno Message for?
Travel agencies, airlines and hospitality, e-commerce platforms, customer-support centres, marketing agencies, and any high-volume customer-interaction business that wants every channel in one place.
How is Inno Message priced?
Pricing is custom and quote-based. Contact sales or visit innomessage.com for details.
Full details
Sign in, pricing & channel setup live at innomessage.com.
The Inno Message console, channel-connection flow, pricing, and onboarding documentation live on the dedicated product site. Visit innomessage.com to spin up a workspace.
Visit innomessage.com
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