Master → Reseller → Agent distribution
A sealed tenant per Master, with cascading permission ceilings and hard sibling privacy down through Resellers and Agents. White-label branding resolves automatically at every tier.
Product · Umrah & Hajj Operator Platform
UmrahCore. Pilgrim operations platform.
UmrahCore is Innovate Solution's enterprise back-office platform purpose-built for Umrah and Hajj operators. Seventeen live capability areas — multi-tenancy, CRM, an 11-step quotation wizard, booking management, package and departure building, flight management, hotel allocation, transport and logistics, a 13-state visa workflow, meal management, a document vault, three-ledger finance, and reporting — run inside one sealed tenant per Master, with cascading permissions and white-label branding down through Resellers and Agents.
What it manages
Seventeen capability areas, one sealed platform.
From multi-tenancy and CRM through flights, hotels, visa and finance — every module is native to the Umrah & Hajj operating model, not adapted from a generic travel template.
Flight management
A master-scoped flight catalogue with fare lines, attachable to packages at a per-fare price. Snapshot pricing keeps every booked fare stable regardless of later catalogue updates.
Hotel allocation
Hotel-anchored itineraries across a curated 22-city Saudi directory. Check-in/out dates drive scheduling for the rest of the trip, with room-level occupancy tracking per property.
Visa management
A 13-state visa processing ladder from request to delivery, with a server-side visa-copy gate that blocks a booking from advancing until documentation is on file.
Transport & meal management
Structured routes built from airport and hotel endpoints, with capacity-sized fleet cards. Meals and board are a dedicated catalogue with dietary and health tracking per pilgrim.
Three-ledger finance
Pilgrim receivables, inter-tier settlements, and supplier payables as three distinct ledgers with gap-free sequential numbering — audit-ready by construction, at every tier.
Back office
CRM, documents, and security built for pilgrim data.
A lifetime record per pilgrim, a document vault that never exposes a public link, and an enterprise security baseline included on every plan — not a costly add-on.
CRM & document vault
A stable pilgrim identity persists across passport renewals, with bulk import and passport-OCR capture. Documents are served only through an authenticated proxy — no public bucket URLs.
- Lifetime pilgrim record from first enquiry onward
- Mahram & family relationship engine, warn-not-block
- Passport & visa thumbnail pairing for quick verification
- Bulk import, spreadsheet upload & passport OCR
Security & compliance
Hard tenant isolation, enforced at the database and application layer, backs every Master tree. Every consequential action lands in an immutable, append-only audit trail.
- Two-factor authentication — email OTP or authenticator TOTP
- Argon2id / bcrypt password hashing with 90-day rotation
- Brute-force lockout after five failed attempts in ten minutes
- Provider-independent object storage (S3 / R2-compatible)
At a glance
What UmrahCore brings.
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Master → Reseller → Agent multi-tenancy with hard isolation
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Custom flight schedules, hotel allocation & 22-city Saudi directory
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13-state visa workflow, transport & meal management
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Three-ledger finance with white-label branding at every tier
Built for: Umrah-focused travel agencies · Hajj & Umrah tour operators · Umrah consolidators · Islamic travel companies
In brief
What is UmrahCore?
UmrahCore is Innovate Solution's enterprise back-office platform for Umrah and Hajj operators. Seventeen live capability areas — CRM, quotation, booking, packages, flights, hotel allocation, transport, a 13-state visa workflow, meals, a document vault, and three-ledger finance — run inside a sealed Master → Reseller → Agent tenancy with white-label branding and hard tenant isolation at every tier.
- Category
- Umrah & Hajj operator platform
- Structure
- Sealed Master → Reseller → Agent multi-tenancy with cascading permissions
- Covers
- 17 live capability areas — CRM, quotation wizard, bookings, packages, flights, hotels, transport, visa, meals, document vault, finance, reporting
- Best for
- Umrah agencies, Hajj & Umrah tour operators, Umrah consolidators, Islamic travel companies
- Pricing
- Custom, licensed per Master tenant — talk to sales
- Product site
- umrahcore.com
FAQ
UmrahCore — frequently asked questions
What is UmrahCore?
UmrahCore is an enterprise back-office platform for Umrah and Hajj operators. It runs bookings, visas, flights, hotels, transport and finance across 17 live capability areas inside a single sealed tenant per Master operator.
How does the Master, Reseller and Agent structure work?
Each Master owns a sealed tenant with its own catalogues, packages and finance ledgers. Resellers and Agents operate beneath it under cascading permission ceilings, each with its own white-label branding, and siblings at the same level can never see one another's bookings or pricing.
Can it manage hotel inventory in Makkah and Madinah?
Yes. UmrahCore's hotel allocation module anchors itineraries to hotel-stay dates in Makkah and Madinah, backed by a curated 22-city Saudi directory, alongside flights, transport, visa and meal components in the same package.
What does the visa workflow cover?
UmrahCore tracks every visa application through a 13-state processing ladder from request to delivery, with server-side enforcement requiring a visa copy on file before a booking can be marked travel-ready.
Who is UmrahCore built for?
Umrah-focused travel agencies, Hajj & Umrah tour operators, Umrah consolidators, and Islamic travel companies that need to run bookings, visas, flights, hotels, transport and finance across a multi-tier distribution network from one platform.
How much does UmrahCore cost?
Pricing is custom and licensed per Master tenant, sized to your distribution tree. Contact sales or visit umrahcore.com.
Full details
The complete UmrahCore experience lives at umrahcore.com.
Module-by-module walkthroughs, pricing, onboarding, and demo access live on the dedicated product site. Visit umrahcore.com for everything you need to evaluate UmrahCore for your agency.
Visit umrahcore.com
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