Service Delivery & Operations
The largest team in the company. Keeps live platforms running for customers day to day — technical support, API consultancy and operational escalation.
Runs the desk that keeps live platforms running — escalation, API consultancy, and the day-to-day service that follows a go-live.
The largest team in the company, and the one customers deal with most. Service Delivery & Operations keeps live platforms running day to day — technical support, API consultancy for customer engineering teams, and operational escalation when something breaks.
It is also the company's most direct source of truth about the product. Every recurring support conversation is evidence about something that should work differently, and this team is where that evidence starts.
- Day-to-day technical support for live customers
- API consultancy for customer engineering teams
- Operational escalation and incident handling
- The service that follows a go-live
Picks up what the engineering teams ship, runs it for customers, and routes what it learns back to Product Innovation and RCX. The largest department because live systems in forty-plus markets do not run themselves.
Who works here.
The named core team of Service Delivery & Operations. The wider company is 120+ people across ten departments — see them all.
Next door.
Working with this team?
Tell us what you're building and where you are today. You'll talk to the people who actually build and support it.
