Travel software for Umrah & Hajj operators
Umrah and Hajj travel has a workflow generic booking tools were never built for — visas, pilgrim groups, accommodation near the holy sites, transport and meals. Innovate Solution provides software designed for that workflow, plus the booking and distribution platform to sell it.
What Umrah & Hajj operators deal with
Generic tools miss the Umrah workflow
Standard booking engines do not handle Umrah visas, pilgrim records, Makkah/Madinah hotel allocation or meal management, so operators end up running the most important parts on spreadsheets.
Group and rooming complexity
Managing pilgrim groups, rooming and accommodation close to the Haram across changing dates is hard to coordinate manually at scale.
Packaging the full journey
An Umrah package is flights, hotels, transport, visa and meals together — assembling and pricing that as one product is tedious without purpose-built tooling.
Selling through sub-agents
Operators need sub-agents to sell their packages under control — with the operator's pricing and branding — not a separate, disconnected system.
How Innovate Solution helps
- A dedicated Umrah operations platform manages the full lifecycle: custom flight schedules, hotel inventory near the holy sites, a 13-state visa workflow, transport and meal management.
- Build and price complete Umrah packages, then distribute them to sub-agents under your own brand with your own markup.
- Aggregate flights (37 NDC carriers, 3 GDS networks, 100+ low-cost carriers), hotels and transfers alongside the Umrah-specific modules.
- Built-in agent finance and reconciliation, multi-currency, and customer communication keep operations and pilgrims coordinated.
An Umrah season, step by step
Quote the group
Capture the enquiry in UmrahCore's CRM and build the quotation with its 11-step quotation wizard — dates, room types, flights, transport and meals priced together.
Build packages and departures
Set custom flight schedules (or pull fares from 3 GDS networks, 37 NDC carriers and 100+ low-cost airlines through ReservationHub), allocate Makkah and Madinah hotels against stay dates using the 22-city Saudi directory, then add transport and meals.
Process visas
Track every application through UmrahCore's 13-state visa workflow. A booking cannot be marked travel-ready until a visa copy is on file.
Sell through resellers and agents
Distribute packages down a sealed Master → Reseller → Agent hierarchy with cascading permissions and white-label branding at each tier; agents at the same level never see each other's bookings or pricing.
Keep pilgrims informed
Pilgrims see flights, hotels, transport, visa and vouchers in the UmrahCore pilgrim app and can chat with your agency; Inno Message handles WhatsApp and other channels from one inbox, and UmrahMap gives walking time and directions from the hotel to the nearest Haram gate.
Run your own transport
If you operate buses and cars, TransferArc handles group bookings with passenger manifests, dispatch to vehicles and drivers, and ZATCA Phase 2 e-invoicing for Saudi operations.
Close the books
UmrahCore keeps three-ledger finance per Master tenant; travoBooks adds travel-native accounting, supplier reconciliation and ZATCA Phase 2 e-invoicing across the wider business.
The products that fit
Frequently asked questions
Does it handle Umrah visas and pilgrim management?
Yes. The Umrah operations platform (UmrahCore) is built around the pilgrimage workflow — visa workflow, pilgrim and group records, accommodation near the holy sites (Makkah and Madinah), transport and meal management — which generic booking systems do not cover.
Can my sub-agents sell my Umrah packages?
Yes. You can distribute your packages to sub-agents under your own brand, with your pricing and markup, so agents sell your product through a controlled, white-label portal rather than a separate system.
Can I package flights, hotels and ground services together?
Yes. You can assemble complete Umrah packages — flights, hotels near the Haram, transport, visa and meals — and price and sell them as one product, with flight and hotel content aggregated from the wider supplier network.
Solutions for other travel businesses
Also see solutions for Travel consolidators, OTAs (online travel agencies), Tour operators, Travel agencies.
Serving Arabic-speaking and GCC markets? See Arabic travel software for GCC and MENA.
