Fast Travel Services (FastTravel) runs its reservations through two GDS platforms, Travelport and Sabre. Since 2023 it has used InnoTravelTech by Innovate Solution for booking monitoring, fraud-risk identification and ADM controls across both — and in that time has prevented or avoided more than 300 airline debit memos (ADMs) and identified or prevented more than 1,000 suspicious or potentially fraudulent booking activities.

The challenge

FastTravel's operations across Travelport and Sabre need continuous watching: PNR creation, ticket issuance, agent transactions and compliance with each airline's booking and ticketing policy. Three kinds of risk needed attention.

Suspicious booking activity exposes an agency to avoidable costs, airline penalties and possible supplier restrictions. ADMs hit profitability directly, and without proactive monitoring the causes behind them turn into real financial exposure. And running Travelport and Sabre independently leaves operational gaps, inconsistent procedures and poor visibility of what each agent is doing — FastTravel needed a more structured approach to GDS management, booking compliance and accountability.

Fraudulent and suspicious bookings

  • Speculative and repeated PNR creation
  • Duplicate bookings across GDS platforms
  • Suspicious passenger and booking patterns
  • Unauthorized ticketing activity
  • Abnormal agent booking behaviour
  • Improper booking modifications
  • Potential misuse of GDS access

Causes of ADM exposure

  • Incorrect fare application
  • Fare rule violations
  • Booking class and ticketing discrepancies
  • Duplicate reservations
  • Incorrect passenger information
  • Ticketing outside permitted time limits
  • Improper void, refund and exchange transactions
  • Airline-specific policy violations

The solution

Innovate Solution put InnoTravelTech in place to support FastTravel's GDS operations on Travelport and Sabre: one operational environment focused on booking oversight, fraud-risk identification and ADM-related controls, covering both GDS platforms.

GDS booking monitoring

  • Monitors PNR creation and modification
  • Identifies suspicious booking patterns
  • Supports duplicate-booking identification
  • Gives visibility into agent activity
  • Supports investigation of booking irregularities

Fraud prevention and risk management

  • Identifies potentially fraudulent booking activity
  • Detects unusual transaction patterns
  • Monitors suspicious agent behaviour
  • Supports investigation of unauthorized activity
  • Strengthens internal booking controls

ADM prevention and management

  • Supports fare and ticketing compliance monitoring
  • Identifies potential booking policy violations
  • Highlights irregularities before ticket issuance where supported
  • Gives visibility into ADM-related incidents
  • Supports investigation and corrective action

Multi-GDS management

  • Travelport operational monitoring
  • Sabre operational monitoring
  • Consistent booking management procedures
  • Centralized operational oversight
  • Accountability across both GDS environments

Read more about how this works in our overview of BSP and ADM management.

The results

300+ ADMs prevented or avoided since 2023
1,000+ Suspicious or potentially fraudulent activities identified or prevented
2 GDS Travelport and Sabre monitored from one environment
Since 2023 In continuous operation at FastTravel

Since 2023, FastTravel has recorded more than 300 ADM prevention or avoidance outcomes through InnoTravelTech and the operational controls around it — booking and ticketing irregularities caught before they became avoidable airline debit memos.

Over the same period the platform has helped FastTravel identify or prevent more than 1,000 suspicious or potentially fraudulent booking activities: cases that needed investigation, verification or intervention to protect the agency from unnecessary financial and operational risk. Beyond the headline figures, the agency reports:

  • Visibility across two major GDS platforms
  • Better agent-level monitoring
  • More structured booking and ticketing oversight
  • Earlier identification of operational irregularities
  • Stronger internal accountability

GDS coverage

GDS platformOperational coverage
TravelportGDS booking and operational risk management
SabreGDS booking and operational risk management

Why proactive ADM prevention matters

ADM prevention is not only about disputing airline debit memos after they arrive. It is about preventive controls that surface operational irregularities before they become financial liabilities. For an agency working across more than one GDS, that helps to:

  • Protect agency profitability
  • Reduce avoidable airline penalties
  • Improve booking compliance
  • Cut unnecessary operational costs
  • Strengthen supplier relationships
  • Give management clearer visibility

Frequently asked questions

What results has FastTravel achieved with InnoTravelTech?

Since 2023, FastTravel has prevented or avoided more than 300 airline debit memos (ADMs) and identified or prevented more than 1,000 suspicious or potentially fraudulent booking activities across its Travelport and Sabre operations.

Which GDS platforms does the deployment cover?

Two: Travelport and Sabre. Booking monitoring, fraud-risk identification and ADM controls run across both from one operational environment.

What kinds of booking risk does it look for?

Speculative and repeated PNR creation, duplicate bookings across GDS platforms, suspicious passenger and booking patterns, unauthorized ticketing, abnormal agent behaviour and improper booking modifications — plus ADM causes such as fare rule violations, booking-class discrepancies, ticketing outside time limits and improper void, refund or exchange transactions.

Related reading

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