A B2B support and ticket-management app for agents who need to work customer requests from a phone — tickets, team workload, performance, notifications and passport scanning in one place.
Support work does not stop when an agent leaves the desk. Innovate Ticket brings the support workspace to iOS and Android: a central inbox with the views an agent actually uses, a dashboard that shows where the queue stands, and notifications for the replies, assignments and SLA warnings that need attention.
For travel teams it adds something most helpdesk apps do not: a passport scanner. Photograph or upload a passport bio-data page and review the details read from it, including the machine-readable zone, without retyping.
One inbox with Inbox, Assigned to Me, Unassigned, Starred, Closed, Drafts and Archived views, so the tickets that need you are always one tap away.
Open, breaching, resolved and unassigned tickets, median first-response time, median resolution time, and ticket activity for the last seven days.
With notifications on, agents are told about new replies, ticket assignments and SLA-related warnings.
Photograph or upload a passport bio-data page and review the information read from the document, including machine-readable passport details.
Agents sign in with an authorised B2B support account and see only the workspace available to them.
Details taken from the official store listings, checked on 11 October 2026.
Support agents on B2B teams who need to manage customer requests from a mobile device. You sign in with an authorised B2B support account.
Yes. Innovate Ticket is published on both the App Store and Google Play, free to download.
No. Access is through an authorised B2B support account; the app presents the support workspace available to that account.
You photograph or upload a passport bio-data page and review the information read from the document, including the machine-readable passport details.
Inbox, Assigned to Me, Unassigned, Starred, Closed, Drafts and Archived.
No. The app states that nothing is kept on the handset: the reading and the photograph exist only while the scan screen does, and are cleared when you clear them or sign out. Values that pass every machine-readable check digit are marked as verified; anything else is labelled as a visual read.
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