Experience Engineering
Builds the interfaces agents and operators work in all day — booking screens, back-office consoles and admin portals across the product suite.
Owns the interfaces agents and operators work in all day, and how consistent they feel from one product to the next.
Experience Engineering builds the interfaces people actually work in — the booking screens an agent uses at nine on a Friday night, the back-office consoles, the admin portals behind every product in the suite.
The measure of this team is not how a screen looks in isolation but whether it holds up under a full day of use, and whether it feels like the same product from one part of the suite to the next.
- Booking and search interfaces across the product suite
- Back-office consoles and admin portals
- Consistency of the interface from one product to the next
- Front-end performance in the screens operators use all day
RCX designs the flows and screens. This team builds them against the platform APIs from Engineering & Platform. Service Delivery & Operations supports what ships.
Who works here.
The named core team of Experience Engineering. The wider company is 120+ people across ten departments — see them all.
Next door.
Working with this team?
Tell us what you're building and where you are today. You'll talk to the people who actually build and support it.
