The three ways an issued airline ticket is changed. A void cancels a ticket within a short window after issue (often the same day) so it never settles. A refund returns the unused value according to the fare rules. A reissue (or exchange) replaces the ticket with a new one for a changed itinerary, collecting any fare difference and penalty.
Also called: exchange (for reissue).
Why it matters
Each path has different cost and settlement effects in BSP. Calculating a reissue or refund correctly against fare rules is one of the main ways agencies avoid ADMs.
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An ADM is a charge an airline raises against a travel agency, usually through BSP, to recover money when a ticket was issued or handled against the airline's rules…
An IATA system that consolidates the billing and payment between airlines and accredited travel agencies, so an agency settles one statement rather than paying each…
An IATA XML-based data standard that lets airlines distribute richer content — ancillaries, branded fares, seat maps and personalised offers — directly to…
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