An electronic work tray inside a GDS where bookings are placed for an agency to act on — for example schedule changes, ticketing deadlines, waitlist clearances or airline messages. Agents or automated scripts work the queue and remove each PNR once handled.
Why it matters
Unworked queues are where missed schedule changes and expired time limits come from. Many agencies automate queue handling so changes reach the traveller quickly. See flight schedule change alerts.
A change an airline makes to a booked flight after the reservation is made — a new departure time, a different flight number, a changed routing or a cancellation.…
The deadline by which a reservation must be ticketed. It can come from the fare's own rules or be set by the airline after booking; if the ticket is not issued in…
The record in a reservation system that holds an itinerary and passenger details for one or more travellers, identified by a unique booking reference. PNRs are…
An IATA XML-based data standard that lets airlines distribute richer content — ancillaries, branded fares, seat maps and personalised offers — directly to…
An IATA system that consolidates the billing and payment between airlines and accredited travel agencies, so an agency settles one statement rather than paying each…
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