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Glossary · Air ticketing: GDS & NDC

What is PNR?

PNR (Passenger Name Record)

The record in a reservation system that holds an itinerary and passenger details for one or more travellers, identified by a unique booking reference. PNRs are created and managed when bookings are made through a GDS or airline.

Related terms

Electronic ticket (e-ticket)
The electronic record that proves a passenger has paid for air travel, stored in the airline's system rather than on paper. It carries a 13-digit ticket number whose…
GDS (Global Distribution System)
A global reservation network — the largest are Amadeus, Sabre and Travelport — that aggregates real-time availability and fares from airlines, hotels and car-hire…
Ticketing time limit (TTL)
The deadline by which a reservation must be ticketed. It can come from the fare's own rules or be set by the airline after booking; if the ticket is not issued in…
SSR and OSI
Codes added to a booking to communicate with the airline. An SSR (Special Service Request) asks for something that needs action or confirmation — a special meal,…
GDS queue
An electronic work tray inside a GDS where bookings are placed for an agency to act on — for example schedule changes, ticketing deadlines, waitlist clearances or…

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