About this video
A 2-minute walkthrough of the InnoTravelTech void and refund workflow: an agent selects the passengers and segments to refund from the booking in the agent portal, the request appears in the admin panel where staff set penalties and service charges and move it through Requested, To Be Confirmed, Processing, Approved and Completed, the agent reviews and accepts the refund quote in the B2B section, an account manager is assigned, and the completed refund appears in the agent's transaction and refund history.
In this video
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0:00
Refund request from the agent portal
The agent opens the booking from the agent portal and chooses Refund Ticket from Manage Flight Booking.
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0:16
Select passengers and segments
Pick which passengers and which flight segments to refund; the ticket numbers are shown for each passenger.
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0:28
Refund requested
The booking is marked Refund Requested and the void/refund details are listed on the booking.
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0:40
Admin refund queue
In the admin panel the request appears in the refund queue with its stages: Requested, To Be Confirmed, Processing, Approved and Completed.
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0:56
Penalty and service charge
Staff set the airline penalty and service charge per passenger; the estimated refund is calculated and the status is updated.
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1:16
Agent reviews and accepts
In the Agent B2B section the agent reviews the refund quote and accepts it.
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1:28
Account manager assigned
In the admin panel an account manager is assigned and the refund is moved to Completed.
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1:58
Refund completed
The completed refund appears in the agent panel's transaction, ledger and refund history.
Passenger names, passport details, booking references and amounts shown in the recording are sample data.
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