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Glossary · Platforms, payments & operations

What is Back-office?

The accounting and administrative side of a travel business: invoicing, supplier reconciliation, BSP/ARC settlement, ledgers and reporting. Travel-specific back-office software automates reconciliation that generic accounting tools handle poorly.

Related terms

Travel API
A programming interface that exposes travel content and booking functions — search, pricing, booking, cancellation — so a developer can build them into their own…
White-label
Technology supplied by one company but presented under the customer's own brand. A white-label travel portal lets an agency run a booking site or app as if it were…
Dynamic packaging
Combining separate travel components — flight, hotel, transfer, activity — into a single bookable package assembled in real time from live inventory and pricing,…
Markup and markdown
Rules a platform applies to supplier (net) rates to set the selling price. A markup adds margin; a markdown discounts. Wholesale platforms usually support tiered…
Mid-office
The layer between booking (front office) and accounting (back office) that enforces business rules — fare rules, markup, credit limits, quality control and…

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