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Glossary · Hotel operations

What is Channel manager?

A tool that keeps inventory and rates synchronised across multiple sales channels (a hotel's own site, OTAs, GDS) so availability and pricing stay consistent and overbooking is avoided. Most relevant to suppliers distributing their own inventory — for hotels it is usually part of, or connected to, the PMS. Example: the channel manager built into bedsKey.

Related terms

PMS (Property Management System)
The core software a hotel, resort, hostel or guest house runs on: reservations and availability, front desk check-in and check-out, the guest folio and billing,…
Rate parity
Keeping the same room rate for the same conditions across every sales channel — the hotel's own website and each OTA. A channel manager helps maintain parity and…
Overbooking
Selling more rooms than are available for a night — either deliberately, expecting cancellations and no-shows, or by accident when channels fall out of sync. A PMS…
Booking engine (hotel direct booking)
The software behind the Book Now button on a hotel's own website that shows live availability and rates, takes the reservation and collects a deposit through a…
Bed-level inventory
Inventory tracked per bed rather than per room, so a hostel can sell individual beds inside a shared dorm while still selling private rooms from the same availability…

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