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Glossary · Hotel operations

What is Folio?

Folio (guest folio)

The running statement of everything a guest owes and has paid during a stay — room nights, taxes, restaurant, laundry and other charges, deposits and payments. Folios can be split between payers or transferred to another room or a company account.

Related terms

Channel manager
A tool that keeps inventory and rates synchronised across multiple sales channels (a hotel's own site, OTAs, GDS) so availability and pricing stay consistent and…
PMS (Property Management System)
The core software a hotel, resort, hostel or guest house runs on: reservations and availability, front desk check-in and check-out, the guest folio and billing,…
Bed-level inventory
Inventory tracked per bed rather than per room, so a hostel can sell individual beds inside a shared dorm while still selling private rooms from the same availability…
ADR (Average Daily Rate)
The average room revenue earned per occupied room for a period: room revenue ÷ rooms sold. It measures pricing, not occupancy — a hotel can raise ADR while filling…
RevPAR (Revenue Per Available Room)
Room revenue divided by all rooms available for the period, occupied or not — equivalently ADR × occupancy rate. Because it combines price and fill, RevPAR is the…

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